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Method of Payment... This website uses PayPal shopping cart system. They allow you to use MasterCard, Visa, Discover, American Express, Bank Account, Existing PayPal balance, E-Check and possibly other options. I also accept USPS Money Orders (purchased at US Post Office only) or US Cash (email info@headphile.com for those).
How Do I buy from your site… For a visual example on how to place an order, click here
Can I cancel an order… Yes, but only if within 3 days of time of payment (for a full refund). After that, I will only issue a credit towards something else (headphone deals page items have their own rules), but absolutely no refund. I budget and buy materials, write a schedule, have kids, make a house payment and have bills just like you! Asking me to cancel after 3 days is like your boss cutting hours you were counting on. All sales final after 3 days, no exchanges or refunds. Thanks for understanding...
All Products are Art… Most all of my art has an alternate function, but I consider all purchases that of art. Whether you use a product as art or function is solely up to you. Like any art, only time will tell if it's value rises or falls.
What method of shipping do you use, and how long will it take in transit… USPS Priority and USPS Global Express. Usually arrives in 2-3 days in USA. Global Express (EMS) 5-7 days rest of the world. Global Priority to rest of world is taking on average around 14-18 days lately (as quick as 8 days, long as 30 days). I can't ship FedEx, UPS or other, but they do deliver to me. I reserve the right to not ship to some countries at my sole discretion, Mexico and China are some I no longer ship to. I have delivery confirmation or proof of shipping numbers on file here, but only given when truly needed. I will email EMS tracking numbers when shipping (if applicable).
Can I buy just woodies or pads... No, with exception to Sennheiser and K340 woodies, possibly deal page too. They can be purchased for self install and don't require cable purchase. Black headphile Beyer Velour pads are not currently available separate.
How long will an order take to build... See home page, explained first, then updated under heading Current Build & Order Status...
Mini plugs… I put on straight mini plugs as standard. Right angle plugs are additional, ask if they are feasible for your cable if desired.
Cable length, is it exactly the length specified… Cable length is determined by the length of Teflon sleeving used as the dielectric for the solid wire. So in essence, most all interconnects will be slightly longer than length stated. Headphone cables are the same way, though aprox 3" (or more) will be in the headphone itself. Headphone cables are NOT measured from the splitter, but rather from the soldered driver lugs (typically 3" inside cups) to plug contacts.
Do you recable K701, SA5000, AT, Ultrasone (along with some others)… Not at this time.
Is wood going to look the same in person… Usually wood looks better in person. It is hard to capture both the color and especially something like figuring (moving grain) of the wood. Grain changes in light, color can too. Every board is somewhat different in some way, some lighter, some darker, some more grain, etc. I try to use the grain in the most artistic way I can (some wood I don't use at all). Occasionally wood will have a blemish, crack or flaw. I will make a judgment call and if I feel it's not acceptable, in the wood stove it will go. If I ship an order, I've found it to be acceptable art to me.
What is a CJC and Splitter… A CJC (cable junction cover) is the wood piece that optionally resides between the cable identifier sleeve and the main run. On cable page, you can see where it is placed (red dot opposite plug) and there are numerous pics on this site showing a CJC (and splitter) on various cables. Splitter (made of wood as an option) resides where main cable run splits into left and right approx 18" below headphone entry point. PHOTO of CJC and splitter.
Got this cool wood, can I send it to you?!?… No... Do you take food to a restaurant and ask them to cook it? They'd say no too :-) I use only wood that I have on hand here, that I've picked out myself and have successfully worked with.
Are the pics of art products current… Mostly, but not always... sometimes art products change before I can change pics. Since most items are hand built, they may vary in look, style or what I feel is an improvement at anytime at my discretion.
Do you give discounts… No, I don't discount. Quality of art would suffer, (a natural response I'd say) so I don't offer discounts. Sometimes there are some pretty kickin' deals on "headphone deals" page.
Sending headphones to headphile… I will give you my address if applicable, after payment by you. When sending headphones, DON'T send them in their original product box or foam (unless I'm buying them or Vixen). Wrap them with bubble wrap or similar instead (then put in a regular box). Modded headphones probably not fit back in it's original product box, so I will trash it, or you can pay separate shipping. You can "time" their arrival to actual approx build date, if you like.
Will you work with other brands of cable or fix stock headphones… I will not modify, or use any cable other than headphile. I have no interest in fixing headphones unless modding, that's a job for the original manufacturer. There are some exceptions, Grado the most likely I will work with somewhat (I'll shorten a cable or termination). Minimum is $30 plus shipping. I won't mod a headphone that's been modded in most any way by someone other than me without prior consent.
Do you send take-off parts back to me… No, unless it's arranged before hand to send certain parts back, I do not send back unused take-off parts (screens, cables, etc). Parts value, however slight or large, are expected to remain with me as part of a purchase with no compensation other than the final product that was purchased. A shipping or other charge may apply for any parts that are returned by approved request from me.
Do you sell parts, including Grado… No in a nutshell. If I decide to sometime, they will go on headphone deals page. Please don't email asking me if I sell parts! I buy some parts, so if you have some I'll listen...
How do I order a custom cable… Email me with what you're interested in getting and I'll give you your options and a quote if applicable (and how to purchase). I don't build cables longer than 2.0 meter anymore.
Previously modded headphones… by someone other than myself will almost always be rejected. There are exceptions, which must be approved by me before hand and may cost additional. I really don't want to deal with other peeps screw ups, stripped screws, bad glue jobs and such, which seems to be the norm rather than the exception.
Can I get help with DIY or building something similar… Sorry, I don't give DIY help anymore… Years ago I'd spend up to six hours a day answering DIY… it had to stop. I would ask politely that you don't copy or clone my products other than for your own personal use (but don't be posting details anywhere). Clones for sale or directions on how to build something I make isn't cool. Please respect this...
How do I care for wood… Products leave here with a coat of Carnauba wax as the final finish (Trewax or Meguiar's). You can use the same and buff as per directions. If you get scratches that won't wax out, you can use #0000 steel wool (and some common sense) over the area then wax and buff. Don't use or store wood products in sunlight as wood discoloration will result over time. Never use petroleum based products. Avoid cold to warm or hot temp changes, finish could craze or crack (some like this look actually). Don't store wood in a hot car, or in the sun (even through a window).
A trick for touching up black… Sometimes the heat shrink glue that seeps out the ends yellows over time. Sometime you may get a scratch on your black Grado screens, or something else black. Use a black permanent marker to "adjust" the area in need!
Are email questions okay… Mostly yes. Not really okay if they are about cloning my art, selling parts, DIY, something I've already written about on this website (or forum) or in extreme amounts. Subjective questions about how xxx sounds compared to stock or xxx simply can't be answered with any substance, so please read my blurbs about each product and keep email expectations low. We all hear, describe and give different terminology (so best to sort that out in a forum). Please capitalize and give your name in your first email to me… so I know I'm dealing with someone capable of thought process. I'm easy going… but after a million emails (seems like), my patience has understandably dwindled. I really like numbered questions! Makes it easier to distinguish each question, and answer to the point accordingly. Send emails to info@headphile.com
Who designs and builds headphile products… Me (Larry). Be original, don't copy my art please...
Can I phone you up… As much as I enjoy chatting, I just don't have the time… plain and simple. I will accept no calls unless I arrange them. No pick ups, meet ups or drop ins will be accepted, unless I invite you personally.
Can I take advantage of you… No, I won't honor a website mistake in pricing. I'm human so please allow me to make an occasional mistake in pricing and fix it before you attempt to put the screws in me :-) If you have "scripting" turned off on your browser, PayPal shopping cart won't work properly. Prices will default at their lowest and won't change with different, more expensive lengths etc. If an order like this comes in, I will cancel it along with an explanation of how to properly order. As stated elsewhere on the site, I reserve the right to cancel any order for any reason.
Something is wrong with my headphile art, should I take it apart… NOOOOOooo! Email me for figuring a solution, otherwise you're on possibly your own if you decide to tackle something yourself. Don't do it...
Driver might be blown or something is off sounding… I test all headphones I build before they ship (even with very low bass). Once they are in the mail, there is NO warranty on drivers. Drivers can be blown the first second (first day, first month, first year, etc) they are used by you, whether a fault in your equipment (such as voltage issue), too loud a volume, pushing too much bass (specifically sub bass) or whatever. The simple truth is that I can't afford to fix an accident you may have. I can however, replace drivers for a price plus shipping both ways.
Sub bass or very low bass… Can possibly damage your drivers. When recording this type of sound, I can assume it was intended for sub woofers… headphones are not sub woofers. Refer to "Driver might be blown" above, as I would suggest caution that you may be asking for trouble and expense. A car is not meant for off-road use, and certainly a dealer wouldn't replace the car if you wrecked it off-road (or anywhere else, at least for free). Nor are headphones meant for sub bass IMO. Not that it would stop me from listening to it if that's what I liked, but I would know I was doing it at my own risk (as will you be doing).
Thanks for reading FAQ… and for your support of my artistry and design :-)
Regards, Larry
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